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myFICO Android App - Biometrics problem

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Visual
New Member

myFICO Android App - Biometrics problem

Seems Biometrics (Fingerprint) not working:

 - Login using  user/pass: successful

 - Asked if I want to use Biometrics 

 - Click Button to confirm

 - Presented with Finger print dialog to confirm

 - Logout

 - Use Biometric option not present on login screen

 - Exit app, Reload app  

 - Biometeric Dialog not presented

 - Use Biometric option not present on login screen

 - Forced to login using User/pass again (Rinse , Repeat)  

 

Uninstalled App , reinstalled latest version on Google Play same result 

 

Samsung 21 Ultra, Android 13, UI 5.0

Latest Updates 1/29/2023

 

Hope someone can report this Thanks!

Message 1 of 2
1 REPLY 1
Elizabeth_FICO
myFICO Employee

Re: myFICO Android App - Biometrics problem

 


@Visual wrote:

Seems Biometrics (Fingerprint) not working:

 - Login using  user/pass: successful

 - Asked if I want to use Biometrics 

 - Click Button to confirm

 - Presented with Finger print dialog to confirm

 - Logout

 - Use Biometric option not present on login screen

 - Exit app, Reload app  

 - Biometeric Dialog not presented

 - Use Biometric option not present on login screen

 - Forced to login using User/pass again (Rinse , Repeat)  

 

Uninstalled App , reinstalled latest version on Google Play same result 

 

Samsung 21 Ultra, Android 13, UI 5.0

Latest Updates 1/29/2023

 

Hope someone can report this Thanks!


Thank you for this detailed report, I have notified our team. 

Message 2 of 2
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