I give up on Redstone membership

[Wavester64]

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@SouthJamaica wrote:

About a year ago I applied for Redstone FCU membership and got turned down because they couldn't identify me. Trust me when I tell you I'm easy to identify.

I tried again last week, and it's been nothing but glitches. E.g., they asked me to upload documents, I uploaded them, and the site keeps acting as though they haven't been fully uploaded.

Then after I followed up with them, they sent me a message telling me they couldn't grant my application without a video interview. So then I went on line for a video interview, was placed in a queue, and waited and waited and waited, all the while being told I'm #3 in the queue. Then they tell me that the team that handles my application isn't available. And so I went back online, and sure enough there was no "team" for new accounts.

So I'm done. I told them to cancel my application.

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I find it odd that everyone mentions a video interview for membership, yet I never got that. Starting to make me wonder if I am a member 🤔. I mean I have an account, opened with $50, I have added money since opening. I submitted my documents (less than what others submitted it seems too). Even got an email this morning asking about applying for their CC (not a pre-approval). So I guess I am a member? How did I get so lucky not to have to do the video interview? 

[GZG]

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@Wavester64 wrote:

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@SouthJamaica wrote:

So I'm done. I told them to cancel my application.

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Even got an email this morning asking about applying for their CC (not a pre-approval). So I guess I am a member? How did I get so lucky not to have to do the video interview? 

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yeah I didn't have to do a video interview either, just applied and got right in

pre-approval appeared ~3 months later

[Wavester64]

@GZG 

>> pre-approval appeared ~3 months later

Yeah, that's what I am hoping for. So far I am 14-days into the 3-month countdown 

SP for you?

[GZG]

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@Wavester64 wrote:

@GZG 

>> pre-approval appeared ~3 months later

Yeah, that's what I am hoping for. So far I am 14-days into the 3-month countdown 

SP for you?

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yes, no HP when I accepted the pre-approved offer

[Wavester64]

Sorry @GZG one more question if I may - did the pre-approval appear right on the home screen or did you have to click thru to find it?

[GZG]

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@Wavester64 wrote:

Sorry @GZG one more question if I may - did the pre-approval appear right on the home screen or did you have to click thru to find it?

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you can also find them at: 

don't do it through their 3rd party found in the credit cards tab "clutch", that will be a direct, HP application with potential POI, possible decline, possible counter-offer for the low rate card, etc etc.

[Alcuria]

I find it odd that everyone mentions a video interview for membership, yet I never got that. Starting to make me wonder if I am a member 🤔.

I applied today around 1:30 Pm and got the welcome email around 5:45 PM. No video chat, etcThere was a delay as I had to resubmit my DL. Sending it twice didn't make me look any younger I was already a member of AUSA (good organization!).

This was not the first time I applied - I tried doing so a while back and when I went to get my SS card, I found that one of my cats had dined on part of it. So it took about a month to get a new card.

I'm not interested in their credit cards for now. I'm just a big fan of military centric CUs and banks (a little concerned about PenFed).

[AndySoCal]

@AlcuriaMy video interview I am sure was due to I live out of state (California) and possibly a couple to stupid typos did not help either.  I agree with you on banks or credit unions that support those who are serving now or who have served this country and their families.   I also had a video interview with another credit union as well.