Princessofpink, I have had great luck with my medical collections [3] by contacting the original creditor. The CA's were so mean and nasty, that I couldn't even talk with them, so I called the original creditor, asked if there was a balance still owed, paid whatever was owed [$50, $90 and $300] and they all agreed to accept the payment and pull the account from collections. Now obviously, these collections were small amounts, so paying them was no big deal. The reason for the collections was an insurance issue [actually an honest mistake]. I did explain this to the person at the billing office and they were so nice about it. One even said to me that it was never the hospital's intention to have someone's credit marred, they just wanted their payment and were more than happy to get paid and remove the item...She even apologized for the situation. Just my experience...good luck to you.